HOW DO I RETURN AN ITEM?
If you check that there is a fault with an item or wrong item you have received, please contact us within 30 days from receiving your order.
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Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
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Returned items must be in original packaging, including any accessories, manuals, and documentation.
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Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange.
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Non-returnable items include items purchased through retailers and damaged products through customer mishandling.
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Returns made without a receipt may be refused.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team to start the return process. Please include the following information:
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Order number
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Proof of purchase
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Video or photo of the faulty product (if applicable)
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
To check the status of your order, please contact our Customer Support team at [email protected]
(NOTE:PLEASE CONTACT US BEFORE YOU RETURN! )
